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Here are our answers to the most common questions about Coconut me !® products, orders, payment, shipping and returns. If you can’t find what you’re looking for, feel free to contact us.
Orders & Payment
Shipping & Returns
We currently ship from French Polynesia and we deliver worldwide. If you would like to order from another country, please contact us.
We do our best to ship your order quickly and have it delivered as soon as possible. However, we are not responsible for delivery time after your order has been shipped.
Most orders take 7 to 14 days for France, USA and Europe, 10 to 21 days for other countries
If you are not satisfied with your order, you can return it in within 14 days after the date it was delivered. Click here to inform us and we will send you an email confirmation once we’ve processed your request.
Coconut me !® – NBC Agency
17 rue Jeanne d’Arc, BP 4264
98713 Papeete Cedex
Tahiti, French Polynesia
We commit to exchange or refund your order within 7 days following the delivery of your returned order. Here is our refund policy:
If your order is returned complete, we will issue a refund for the total price of the order, including shipping fees. Shipping fees paid to return the order are not refunded.
If your order is returned incomplete, we will issue a partial refund matching the price of the items returned. We will not refund original shipping fees and shipping fees paid to return the order.
If we are responsible for the cause of the return, we will issue a refund for the price of the items, the original shipping fees and the shipping fees paid to return the order.