We’re here to help.

 

Here are our answers to the most common questions about Coconut me !® products, orders, payment, shipping and returns. If you can’t find what you’re looking for, feel free to contact us.

Our Products

Are Coconut me!® products vegan?

Yes. Our products are made entirely from plant-based materials and are not tested on animals.

What is the difference between regular and virgin coconut oil?

Regular coconut oil is made from copra, which is dried coconut kernel. The copra is pressed and then the extracted oil is refined, bleached and deodorized to make it suitable for consumption. Virgin coconut oil, like Coconut me !®’s Coconut Oil, is extracted from the fresh milk of the coconut and is left unrefined.

Why has my coconut oil or monoï gone hard?

Like all natural oils, our coconut oil and monoï will become solid at a certain temperature, as it contains no artificial additives. If you live in cooler areas, you may find that our oil solidifies – this is a natural process and will not affect the quality of the oil. Simply place it in a glass of warm water for a few minutes and your oil will become liquid again. Don’t try to reheat your oil in a microwave oven.

Orders & Payment

What payment methods do you accept?

We use Paypal to process all our orders. You can either pay with your Paypal account or a credit card. We accept most common cards, such as Visa, Visa Electron, Mastercard, American Express and Discover.

I have a coupon code. How can I use it?

You can enter your coupon code in the shopping cart, accessible through the main menu icon.

Shipping & Returns

Which countries do you ship to?

We currently ship to French Polynesia, France and the rest of continental Europe. If you would like to order from another country, please contact us.

When will my order arrive?

We do our best to ship your order quickly and have it delivered as soon as possible. However, we are not responsible for delivery time after your order has been shipped.

Most orders to France and the rest of Europe take 4 to 14 days.

What is your return policy?

If you are not satisfied with your order, you can return it in within 14 days after the date it was delivered. Click here to inform us and we will send you an email confirmation once we’ve processed your request.

Return address:

Coconut me !® – NBC Agency

17 rue Jeanne d’Arc, BP 4264

98713 Papeete Cedex

Tahiti, French Polynesia

 

We commit to exchange or refund your order within 7 days following the delivery of your returned order. Here is our refund policy:

  • If your order is returned complete, we will issue a refund for the total price of the order, including shipping fees. Shipping fees paid to return the order are not refunded.
  • If your order is returned incomplete, we will issue a partial refund matching the price of the items returned. We will not refund original shipping fees and shipping fees paid to return the order.
  • If we are responsible for the cause of the return, we will issue a refund for the price of the items, the original shipping fees and the shipping fees paid to return the order.

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